• The client, customer or end user is the person or entity who is applying to receive or is receiving services or goods from MyVPSHost.
• MyVPSHost understands the importance of server availability to our customers and is committed to providing services at a standard of excellence commensurate with the best practice in the industry.

• Parties involved with the online services of MyVPSHost include the Colo4Dallas Datacenter, Authorize.NET, Kayako Web Solutions and ModernBill. Other smaller parties maybe involved intermittently with smaller developments or projects.
• The end user agrees to accept the services of these parties when creating an account or receiving services from MyVPSHost.

• To create a successful experience both the supplier MyVPSHost and the end user must adhere to certain responsibilities.
• As a supplier of online services we will insure that all of our promises are met to the satisfaction of our clients.
• As an end user you must agree to our terms upon signing up for services from MyVPSHost and maintain this agreement through the course of the service.

• All fees, services and periods are clearly advertised on our web site and related publication materials.
• Fees will not change unless otherwise stated before billing commences.

• Both MyVPSHost and the end user will have access to all information required to fulfil their service requirement.
• MyVPSHost must collect end user information for accounts, billing and setup of services. We will provide any information to the end user that is rightfully there own and provide resources to help maximise the use of our services.
• The end user will have access to all invoices, receipts, instructions, guides, tutorials and any other resource based information.

• We encourage all clients to submit feed back to MyVPSHost so that we may improve our services and or advertise to potential clients.
• Methods for submitting feed back include on our web site, phone conversations, emailed and faxed suggestions or praises.

• MyVPSHost will ensure that after sales service will be provided and maintained throughout the course of services being required by the end user. This will include solutions to support requests, regular system checks, system maintenance and problems solved as soon as possible.
• If any network outages occur or scheduled downtime is planned the client will be notified via email of the dates and times. Outages and downtime is defined as a period in which 100% packet loss to our network is experienced, caused by a problem in MyVPSHost ’s network.

• We aim to provide 100% uptime but this is impossible to achieve in real life scenarios due to upgrades, repairs, domain delegation and other related issues. We guarantee 99.9% uptime which is just under 45 minutes downtime per month. We cannot be held liable for upstream problems, outside of our network.
• We will refund 5% of the monthly fee for each hour of downtime up to 100% of the monthly fee. Network downtime is measured from the time the network is 100% unreachable until the service is one again restored. In order to receive a credit the client must fill out a downtime violation report within 7 days of the reported downtime. Credits will not be given where the downtime was scheduled, was not 100% MyVPSHost’s fault or the downtime was caused by the client.
• If you aren't satisfied with your web hosting solutions for any reason, you may cancel your account within thirty (30) days of your account creation date and recieve a full refund.

• MyVPSHost's services, commitments and responsibilities do not extend to the end users outsourced parties including domain registers, web hosts, web developers, programmers or merchant gateways. We may at our sole discretion.